Frequently asked questions

No. You can send a booking request as a guest — you only need a name, phone number and email. An account is worth having if you book often, because it keeps every booking on one page, and it is how co-op members get member rates applied automatically.

No, and nothing is charged at that point. Every request is reviewed by a person at Kota Mas, normally within one business day. You get a reference number straight away so you can follow the request, but the dates are not held until the booking is confirmed.

Only confirmed bookings block the calendar, so it is perfectly possible for two requests to overlap. We sort it out at the review stage and contact both parties. Nobody is charged before that happens.

Once your request is approved we email you the bank transfer details — Puan Wani sends these — along with a deadline. You transfer the amount, then upload the receipt using the secure link in that same email. Staff verify the transfer and the booking becomes confirmed.

You have 48 hours from approval to pay. If the payment has not arrived by then, the dates are released back to general availability and you would need to send a fresh request.

Open the link in your confirmation email — it goes straight to that booking's status page. If you booked while signed in, every booking is also listed under My bookings in the account menu at the top right.

Yes, but not from the website yet — email Puan Wani at wani@kotamas.com.my with your reference number and we will handle it. Refunds on an already-paid booking are decided case by case, so please ask before you transfer if you think your plans may change.

Members of Koperasi Telekom Malaysia Berhad, and nobody else. Membership is not something you sign up for on this website — you are already a member, or you are not. This site only checks the membership you already hold.

Create an account and enter your co-op member number on the sign-up form. Our staff check that number against the cooperative's records. Once it clears, member rates are applied automatically to every booking you make while signed in — you never have to ask for them.

Normally one business day. You can book straight away in the meantime, but until your number is confirmed those bookings are priced at the public rate. Your account shows a "Membership pending" badge while we are checking.

Yes. The properties are open to the public, at the public rate. You are welcome to create an account too — it just tracks your bookings rather than changing the price.

School holidays, public holidays and other high-demand nights are charged at a peak rate. The property calendar marks peak nights before you request anything, and the total on the booking form is the real total — there is no agent commission or booking fee on top.

Koperasi Telekom Malaysia Berhad owns and runs them directly. You are booking from the owner, not through an agent or a listing platform.

Those are marked coming soon — they are not open for booking yet, so there is no rate to show. They appear on the site so you know they are on the way.

Arrival details and house rules are sent with your confirmation, as they differ from property to property. If you need to know before booking, ask Puan Wani at wani@kotamas.com.my.

Not yet — the tour packages here are a catalogue, so you can see what is on offer, what is included and roughly what it costs. Booking one is done by talking to the tours team.

Kota Mas Travel & Tours Sdn Bhd handles these, and it has its own line — 011-6540 1922, or email kmastour@kotamas.com.my. Sending a tour question to the co-op's main office is the usual reason for a slow reply, so please go direct.

Treat them as a guide. Airfare, group size and departure date all move the final figure, and some packages are quoted per person on a shared room. The tours team will confirm the actual price for your group.

Use the "Forgot your password?" link on the sign-in page. We email you a reset link.

You can update your name, email and password yourself under Account settings. To add or correct a member number after signing up, email wani@kotamas.com.my — it has to be re-checked against the cooperative's records either way.

Account settings has a delete option at the bottom. It is permanent. Bookings that are already confirmed are unaffected — contact us if you need those cancelled as well.